At Monno Casino we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, play Monno Games, claim a Monno casino bonus, or use any of our services.
1. Information We Collect
When you use Monno Casino, we may collect the following types of information:
- Personal details you provide during registration: name, date of birth, email address, phone number, address and ID documents (for verification).
- Payment information: details needed to process deposits and withdrawals (we do not store full card numbers).
- Gaming data: your bets, game history, winnings, and activity related to Monno Games and Monno bonus offers.
- Technical data: IP address, device type, browser information, location (country level), and cookies.
- Communication data: messages you send to our support team.
We only collect what is necessary to provide you with a safe and enjoyable gaming experience.
2. How We Use Your Information
We use your data for the following main purposes:
- To create and manage your account at Monno Casino
- To process deposits, withdrawals and Monno casino bonus claims
- To verify your identity and prevent fraud (this is mandatory for withdrawals)
- To provide customer support and respond to your questions
- To send you important account notifications and promotional offers (you can opt out of marketing at any time)
- To improve our services, analyse how players use Monno Games, and personalise your experience
- To comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell your personal data to third parties. We may share information only in these limited cases:
- With trusted service providers who help us operate the casino (payment processors, game providers, verification services, hosting companies)
- With regulatory authorities when required by law
- In case of a merger, acquisition or legal obligation
All third parties are bound by strict confidentiality and data protection agreements.
4. Cookies and Tracking Technologies
Monno Casino uses cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyse website traffic and improve performance
- Deliver personalised content and relevant Monno bonus offers
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect your experience.
5. Data Security
We use industry-standard security measures (encryption, firewalls, secure servers) to protect your personal and financial information. Access to your data is strictly limited to authorised personnel who need it to perform their duties.
While no system is 100% secure, we continuously work to keep your information safe.
6. Your Rights (GDPR)
As a player in the Netherlands / EU, you have the following rights regarding your personal data:
- Right to access your data
- Right to correct inaccurate information
- Right to request deletion of your data (subject to legal obligations)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise any of these rights, simply contact our support team with a clear request. We will respond within one month.
7. Data Retention
We keep your personal data only as long as necessary for the purposes described above or as required by law (for example, for anti-money laundering and responsible gaming obligations). After that, your data is securely deleted or anonymised.
8. International Transfers
Some of our service providers may be located outside the EU. In such cases, we ensure appropriate safeguards are in place (standard contractual clauses or adequacy decisions) to protect your data.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be notified to you via email or a prominent notice on the website. Continued use of Monno Casino after changes means you accept the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your data, or how we handle the Monno casino bonus and gaming information, please contact our support team.
We’re committed to being transparent and helping you understand exactly how your information is used at Monno Casino.
By using our services, you confirm that you have read and understood this Privacy Policy.
Play responsibly at Monno Casino.